Absolutely terrible place. Never visiting again and wouldn't recommend to anyone, doesn't even deserve the one star that I have to click to be able to write a review. I dropped my tablet off over a week ago to be looked at as it wouldn't turn on. They said they would phone me in the week to explain the diagnosis and then enquire whether I wanted to pay to get the issue fixed. They never called me so a week later I called up and they said it had not been diagnosed yet. Today I went in to go and speak to them to see if they had done a diagnosis yet. However instead of just doing a diagnosis they had actually fixed it then said I needed to pay for it. Not once did they let me know the costs, instead they handed back my fixed tablet and said if you don't pay for it we will reverse it and make it broken again. This was very unprofessional and verging on blackmail. After speaking to the manager I negotiated 20 off the original figure however this was still more money than I would have been willing to pay if I had had the choice. I felt pressured into paying this amount as how could I watch them 'break' my tablet after they had let me test it out to prove to me that it was working again. I have worked in customer service for 4 years whilst at university, and never would I have ever given this poor customer service to anyone. I am dissapointed and very angry that I had to pay this amount of money for something I didn't even get the choice. I will never be using this business again and strongly advise everyone else not to as well.
Please avoid - unreliable company. Poor client service.I had my iPadAir screen replaced at their Westfield White City store on 19th November 2018 and a couple of days later when I was fitting the rubber casing it cracked as shown of the attached photo. I took the device back to the store however the store manager refused to accept the fault repair or poor quality of the fitted part saying that this is mechanical damage caused by applying to much pressure. This happened despite the fact that I had on me the exactly same iPadAir model with the original Apple screen to demonstrate that you can fit the same rubber case with no problem on the original Apple device. I requested that somebody from the higher management to contact me as I was not satisfied with the justification, but this never happened. I was forced to pay again for the second replacement. After using a few times the new replacement the home button got displaced and now makes it hard to operate the device. See attached photos.Today is 15 January 2019 and after a month of the below iBorke My Gadget reply nobody has contacted me yet. Don't get tricked by polite online comments. The situation is that I have been left with faulty device after paying twice for the iBroke repair.
Really pleasant and positive experience, I have a fault with my screen but I received great costumer service from Charlotte today. She calmed me and reassured me they should fix it no charge tomorrow.
Brilliant service at Woking. Extremely helpful. Always very stressful when we are device free for all th wrong reasons Thanks again for all your help and advice. Jai
Spoke with Billy at the front desk, very friendly, great customer service and quick service. Handed in the phone and was done 30 minutes later. Would definitely recommend.
iBroke My Gadget Woking is a UK Electronics Store based in Woking, South East England. iBroke My Gadget Woking is located at 11 The Broadway, Woking GU21 5AP, UK.
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